How can we help?

⚠️ Due to scheduled software maintenance, we anticipate our returns delivery partners will not be operating as expected between 7am and 6pm on Sunday October 20th. Please note that the submission of new returns continues to operate as usual. However, we kindly request you to delay sending any returns parcels until Monday October 21st.

If your order number looks like "A12345678", you will need to use the returns portal linked below to process your online return:

Returns Portal

If your order number looks like "12345678912345678912-3456789", please process your return by logging in to your UNIQLO Account or Guest Account Order History.

Follow the helpful step by step guide below.

You won't have received any paper returns form inside your UNIQLO parcel. Please follow the instructions below to create your returns form and label.




If you are returning your parcel from the Netherlands, please follow the instructions below:

We offer one return via PostNL Points per order. Upon receipt of your returned order via PostNL, a refund will be processed for all returned item(s), minus the cost of the delivery label (2.95 €). UNIQLO will only accept returns which are made within the 30 days return period.


1  Please log into your account or guest account.

To access your account you will need to log in with your registered email address and password. If you placed your order using the guest checkout option, you will be able to log in to your guest account entering the guest ID provided in your confirmation email. 

Please visit your "Order History" within your UNIQLO account or guest account. Here you can find the order, and the specific items, that you would like to return. 

 
Click here to log in to your UNIQLO Account

Click here to log in to your Guest Account

Where can I find my Guest ID?


You will be able to select the reason for the returned item(s) which we will use as feedback to improve our products! Once you have registered your return, the returns portal will generate your return packing slip and return label.
 

2   Register the items you wish to return and select your return method.

You will be able to create multiple return delivery labels or QR codes per order. Each return label used is subject to a €2.95 returns shipping fee.

Please note, to generate an additional return label you will need to wait until your first return is processed by our warehouse team.

Print a return label:

Print your return label at home and attach to your return parcel. No internal paper forms or packing slips are required. To avoid any delays, please remove or block out your original delivery address. No internal paper forms or packing slips are required.


QR Code/Barcode:

This will create a QR code for you to present at a PostNL Service Point where they will be able to print your return delivery label. No internal paper forms or packing slips are required.



3  Package your parcel securely and return to a PostNL Service Point (find your nearest branch here.)
 

4  Once your return has been received and processed, you will receive a confirmation email from us. Normally, to receive your refund, it can take up to 14 days from the day we have received your return package at our warehouse.


Frequently asked questions:

Can I make an exchange?