How can we help?

If any of the following applies, please check the relevant page:
Faulty Products

Please review the [Return & Exchange Conditions] before proceeding with each procedures.

Table of Contents
＊Return Process
＊Return Request & Shipping Steps
＊Return Fee
＊If You Cannot Submit a Return Request

If you paid at a store checkout (Pay-in-Store)

Returns can only be processed in a UNIQLO Netherlands store. [Click here for store return instructions]

For other payment methods

Submit a return request from your Purchase History and send back the items together with the required documents.
Once your returned items have been checked by our warehouse, your refund will be processed. [Click here for Refund Details] 
 

Steps (tap each item for details): 

• 1. Submit a return request from your Purchase History

  1. In your Purchase History, tap the [Return] button for the relevant order. 
  
  If the return deadline has passed, the Return] button will not be displayed.
  
  Tip: 
  When viewing your Purchase History, each order will display a thumbnail image of one of the items included in that order, along with :

  • the order date
  • the number of items
  • the total amount paid
  • the pickup/delivery information (if applicable)

  You can use any of these details to help you quickly identify the order you wish to return.
  
  2. Review the return conditions and click [Return this item] 
  
  
  3. Select [Return], then click "Continue".
  
  
  4. Select the quantity and reason for return, then click " Confirm selection".
  
  
  5. Repeat steps 2 to 4 for each of the items you would like to return.
  
  6. Check the details of the returned items and click  " Confirm selection" to continue.
  
   

• 2. Prepare for Return (Print Label or Create QR Code/Barcode)

  You will be asked to choose how you would like to create your return label. 

   

  Option 1: Print Label

    

  • Select PRINT LABEL.   
  • A printable PostNL return label will be generated.