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Please check the deduction criteria listed above as your return may have been subject to these.

Additionally, if you returned items from another order within the same parcel, this may have resulted in a significant delay in processing and an incorrect refund.

Please also note that refunds are often processed in multiple batches. This means the total refund amount may be split across several transactions, so you might see only part of the refund initially. It can take a few additional days for the full refund to be reflected in your account. Please be assured that the remaining amount is on its way.
 

Once your item has been received back at our Warehouse, your refund will be processed within 14 calendar days after it has been received.

You will receive a refund confirmation email once your refund has been processed. The refund will be processed and completed within 3-7 business days, depending on the processes at your bank or credit card company.

If by credit/debit card, please allow up to 3-5 business days from receipt of confirmation email.

If by PayPal, allow up 24 hours for the funds to show in your account.