How can we help?

If you decide not to use the UNIQLO Returns Portal to return your parcel, you are welcome to return using a courier of your own choice. Do not register your return on our Returns Portal. In this case, you will not be charged the 2.95 € return fee but you will need to cover the cost of your return postage and ensure to obtain traceable proof of return.

All you have to do is include a note, within the parcel, with the following information so that our Warehouse Team can process your return. Please provide: 

1. Your Full Name
2. Your Order Number(s)
3. The product SKU code(s)

e.g. John Smith, 0123456789012345678-0123456, 20001232424 (located beneath the barcode of the product's label). All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.


Returns address:
UNIQLO EUROPE LTD.
c/o arvato distribution GmbH
Schleefstraße 1a
44287 Dortmund
Deutschland



Please retain proof of your return postage until your refund has been confirmed. Failure to follow the above guidance may lead to a significant delay in the processing of your refund.