How can we help?

If you have not received your return label or QR code via email, please note that you can also download them from your account (or guest account).

To retrieve your Return Label or QR Code, please:

1. Go to your Purchase History in your account (or guest account). 
2. Locate the order and your return request.
3. You’ll see buttons labelled “Print Label”. Click on these to access and download your Return Label.

If you still can't retrieve your Return Label or QR Code please attempt to cancel your return request and create a new one. Doing so, you will not incur any additional return fees as you are only charged a return fee for each return parcel which is delivered to our warehouse.

It could take up to 24 hours for you to receive your return shipping label or QR code in your email inbox. Please make sure to check your spam/junk folders.