Q. ❗Due to PostNL service improvement the delivery of your returned order may take longer than usual.
Please note that your returned order may take longer than usual to reach our warehouse due to the optimization of Post NL depots.
Once the item has been received at our warehouse, the refund will be processed within 14 calendar days from the date of receipt.
Please allow additional time to receive your refund confirmation email after your refund has been processed. The refund will be completed within 3 to 7 working days, depending on your bank or credit card company's processes.
If refunded to a credit or debit card, please allow 3 to 5 working days from the receipt of the confirmation email.
If using PayPal, please allow 24 hours for the funds to appear in your account.
Klarna refunds can take 5 to 7 business days.