How can we help?

If you placed your order before 18/09/2024, please follow the instructions below:

The Returns Portal is only able to create one return label per order. Any additional returns will have to be posted to our warehouse using a courier of your own choice. You will not be charged the 2,95 € return fee but you will need cover the cost of your return postage and ensure to obtain traceable proof of return.

All you have to do is include a note, within the parcel, with the following information so that our Warehouse Team can process your return. Please provide: 

1. Your Full Name
2. Your Order Number(s)
3. The product SKU code(s)

e.g. John Smith, A001234243, 20001232424 (located beneath the barcode of the product's label). All returned items must be returned in a resalable condition including the original packaging, tags and/or labels.

Please note that failure to follow the above guidance may lead to a significant delay in the processing of your refund.


Returns address:
Arvato distribution GmbH,
Schleefstraße 1a,
44287,
Dortmund,
GERMANY  

Haven't posted your first return yet but want to add more items?

If you would like to add another item to your return, all you have to do is include a note with the information detailed above so that our Warehouse Team can process your return.

If you placed your order after 18/09/2024, please follow the instructions below:

You will be able to create multiple return delivery labels or QR codes per order, please note that each return label used is subject to a DKK 19 returns shipping fee. Please note that in order to be able to print a new return label the first returns will have to be process by our warehouse team.

Please check the related article "How do I return my order?" for further information.


Frequently asked questions:

How do I modify my online return request?