We reserve the right to change these Terms and Conditions ("Terms and Conditions") from time to time in our sole discretion, and your rights under these Terms and Conditions will be subject to the most recent version of these Terms and Conditions posted on this page at the time of your use or purchase, unless a change to these Terms and Conditions is required to be made by law or governmental authority (in which case, we may sometimes need to apply the change to orders previously placed by you). Any changes to the Terms will be published on the Site and the date at the top of these Terms will be updated to reflect when these Terms were last revised.

We encourage you to consult these Terms regularly to keep up to date with the current Terms applicable to your use of the Site and the sale, supply and use of our Products.

Your continued access and use of the Site following any changes or updates will constitute your acceptance of the new Terms.

Our return policy forms part of these Terms. For the avoidance of doubt, in the event of any conflict between these Terms and our return policy, these Terms take precedence. If you are unsure of your rights under these Terms and our return policy, or under our privacy policy, please contact our customer service team by going to our Contact Us page. We respond the next working day, Monday to Friday from 10am to 6pm and Saturday and Sunday from 10am to 5pm CET. All our emails are in Dutch and English.

Please note that these Terms do not affect your legal rights as a consumer. For more information on your rights, see Consumer Dispute Resolution below. We are legally obliged to provide Products in accordance with the agreement.
 

We grant you a limited licence to access and make personal use of the Site and not to download or modify it, or any part of it, except with our express written consent. This licence does not include any resale or commercial use of the Site or its contents; the collection and use of Product listings, descriptions or prices; derivative use of the Site or its contents; or the use of data mining, robots or similar data collection and extraction tools.

The Site or any part of the Site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for commercial purposes without our express written consent. Without our express written consent, you may not frame or use framing techniques to enclose any trademarks, logos or other proprietary information (including images, text, page layout or form) of us or our affiliates (including our parent company). You may not use metatags or other "hidden text" that uses our name, trademarks or service marks without our express written consent.

We may terminate your limited licence to use the Site with immediate effect if you breach any of these Terms.

For transactions through a registered account, you must choose a username and password after completing registration and prior to each purchase. You can also make purchases via guest checkout, which does not require registration.

You may be held responsible for all actions taken under that username and password if you fail to comply with the following and only use the Site under your own username and password. You must make every effort to keep your password secure and must not disclose it to anyone. If it has been compromised, you must change it by going to the Password reset page . You must not transfer or sell your username to anyone and you must not allow anyone, directly or indirectly, to use your username or password.

Access to the Site (in whole or in part) is permitted on a temporary basis, and we reserve the right to suspend, withdraw or modify the service we provide through our Site and/or any individual user account, as deemed appropriate, without notice at any time for operational, regulatory, legal or other reasons. Such reasons may include, but are not limited to (determined in our sole discretion) the following:
 

• Frequent and/or high rate of returns deemed unusual;
• Behaviour(s) demonstrating the intention to resell and/or to make commercial use; or
• Suspected multiple accounts held by one user and/or re-registration of a new account by a previously suspended user.

From time to time, we may restrict access to certain parts of the Site, or our entire Site, to users who have registered with us.

We have the right to disable any user identification code or password, chosen by you or assigned by us, at any time, including but not limited to the event that, in our opinion, you have failed to comply with any of the provisions of these Terms.

You are responsible for making all arrangements necessary for your access to the Site.

This Site may contain, or third parties may contain, links to other Sites or resources. Because we have no control over such Sites and resources, we are not responsible for the availability of such external Sites or resources, do not endorse them and are not liable for any content, advertising, products or other materials on or available from such Sites or resources.

We will take reasonable steps to ensure that the digital content we provide on or through the Site does not damage your device or your own digital content. You should also take reasonable steps to protect your device and proprietary Digital Content, for example by complying with any download or installation information or updates we provide. We strongly recommend that you check the suitability and compatibility of your device and take reasonable precautions to protect yourself against security problems, for example by installing anti-virus software. Like all software-based services, our Site cannot be promised to be free of errors or bugs. However, we will use reasonable care and skill to fix any problems as soon as we become aware of them.

The Site and its content are protected by Intellectual Property Rights. In these Terms, "Intellectual Property Rights" means patents, database rights, copyrights, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of such rights.

As between you and us, all Intellectual Property Rights on the Site and in these Terms are and will remain our property and you may not use any such Intellectual Property Rights without our express permission or that of our licensors. This includes the UNIQLO name and logo which are protected as registered trademarks in Europe.

Any goodwill arising from the use of this Site and our trademarks, trade and business names and service marks or those of our affiliates or licensors under these Terms shall accrue to us and/or our affiliates and licensors, as applicable.
 

To place an order on the Site, you must be at least 18 years old and a consumer (not a reseller).

The technical steps required to establish a contract between you and us for the sale of Products are as follows:

• You place the order for your Products on the Site by pressing the 'place order and pay with this card' button at the end of the checkout process. You will be guided through the ordering process using a series of simple instructions on the Site.
• An order can be paid by debit or credit card (MasterCard®, Visa®, American Express®, Maestro® (formerly Switch), Visa Electron® and Visa Delta®) online or in-store. We do not accept cash or cheques for online purchases.
• If you have a voucher, promotion or discount code, it must be entered during checkout to be valid.
• Shipping: Once your order is placed, we will send you an email confirming your order. This is not an order confirmation or order acceptance from us. It does not mean that your order has been accepted. Your order is an offer to us to purchase a Product.
• Click & Collect: As soon as your order is available for collection, we will let you know by e-mail.
• Shipping: When your Product is shipped from our warehouse, we will send you an e-mail confirmation.
• Click & Collect: Acceptance of the order and completion of the contract between you and us occurs when the Products are made available for collection by you, unless we have notified you that we do not accept your order or that the order has been cancelled. The contract will relate only to those Products whose availability for collection we have confirmed by email. We are not obliged to deliver any other Products that were part of your order until the availability of those Products has been confirmed in a separate email.
• Unless you and we agree otherwise, acceptance of the order and completion of the contract between you and us will take place when the Products ordered are dispatched to you, unless we have notified you that we do not accept your order or that the order has been cancelled (see Prices below). The contract will relate only to the Products whose dispatch we have confirmed in the dispatch confirmation email. We are not obliged to deliver any other Products that were part of your order until the dispatch of those Products has been confirmed in a separate shipment confirmation email.
• We process your payment at the time we prepare your Products for shipment to your address or your chosen shop unless you pay in-store, which will be processed immediately.

UNIQLO makes all reasonable efforts to ensure that all pricing information on the Site is correct and up-to-date, but errors do sometimes occur. If an error occurs and a product is incorrectly priced, we will contact you and unless you and we agree otherwise, UNIQLO has the right not to accept your order and there will be no contract of sale between you and UNIQLO in respect of that product and any payment will be refunded.

All prices and charges on the Site are in Euros (€). In addition, delivery costs may apply and will be clearly displayed during the ordering process.

The total delivery cost is listed under each product and is later specified and mentioned on the payment screen, in the email confirming your order and on your invoice with VAT. If you have a discount promotion code, it is entirely your responsibility to ensure that it is mentioned in the relevant section during the ordering process. A promotional code or discount offer cannot be applied after you have confirmed your order.

Failure to accept an order may be due to any of the following:

• The product ordered is out of stock;
• Our inability to obtain authorisation for your payment;
• Any risk assessment UNIQLO may have in relation to the transaction;
• We suspect that you are under 18 years of age, are a reseller or otherwise do not meet the eligibility criteria set out in these Terms; or
• The identification, by us, of an error in product information, including, but not limited to, price or in relation to a promotion.

If there are any problems with your order, we will contact you as soon as possible. We reserve the right to refuse an offer to purchase a Product by you at any time.

Ownership of the Products will not pass to you until we have received full payment of all amounts due in connection with the Products, including delivery charges.

You may terminate your contract with us for the sale of a Product and receive a refund subject to and in accordance with the provisions of our Return Policy. This policy forms part of and extends these Terms and should be read carefully before you purchase any Product.

If anything is not clear in our policy, please contact our customer service team by going to our Contact page. We will respond the next working day, Monday to Friday from 10am to 6pm and Saturday and Sunday from 10am to 5pm CET. All our emails are in Dutch and English.
 

As explained above, discounts and promotional codes must be entered during the checkout process to be valid and cannot be used on baby or children's clothing orders. Discounts and promotional codes do not include shipping costs. Discounts and promotional codes cannot be used in conjunction with other offers.

Our exclusive Site offers apply to online purchases only; these offers do not apply to our physical shops. If a customer wants to take advantage of these exclusive online offers, he or she must place an order online. Please note that if you buy an item offered exclusively online in one of our physical shops at full price, you are not entitled to a refund of the difference in amount.
 

Keep in mind that buying clothes and accessories over the internet is a different shopping experience than buying in shop.

Please note that: the colours displayed on the Site depend on many factors - including the screen settings of your device; and we cannot guarantee that the display of any colour on your screen is an accurate representation of the colour of the products upon delivery and/or receipt.

The weights, dimensions, sizes and capacities shown on the Site are given as best estimates only and variations in manufacturing processes may affect the fabrics and designs of the Products, which means that the Products delivered may have minor differences in appearance from how they are depicted and described on the Site.

Estimated delivery times are estimates only, see DELIVERY below.

Products and promotions offered on the Site may not be available in shop and vice versa. All prices, unless otherwise stated, include VAT at the applicable rate (if that rate changes between the date of your order and the date of our acceptance, we may adjust the price to reflect that change) and exclude shipping costs. The applicability and amount of shipping costs will be shared but will only be added during the checkout process before you confirm your order.
 

You may send material such as reviews, ratings, suggestions, ideas, comments, questions or other information ("User Material") to us as and where permitted on the Site, provided that your User Material is lawful and does not (a) harm, harass or injure other people or violate privacy or be defamatory; (b) misuse or infringe any Intellectual Property Rights; (c) be pornographic, offensive or objectionable; (d) promote or incite discrimination, intolerance, hatred or violence; (e) refer to political, religious or other inappropriate or inappropriate topics or themes; (f) contain or be offered commercial or other advertising or promotions because you have a contract or arrangement for them or are under the control of a third party (see also Ratings and Reviews below); (g) be false, fraudulent, misleading or malicious; (h) spread viruses or malicious code; (i) compromise the security or integrity of our Site; or (j) damage, disable or overburden our Site, including through the use of bots or other automated means of access (together, the "Content Policy").

You are responsible for your User Material and for complying with the Content Policy. You may be held legally liable by us and third parties if you fail to do so. We may, but have no obligation to, report violations of the Content Policy to third parties, including regulatory or law enforcement agencies.
We may, without being obliged to do so, monitor and review, edit, remove or refuse to post User Material at any time in our sole discretion. We may remove your User Material at any time and without notice, including if we believe that you have not complied with the Content Policy.

You promise that when you submit User Material: (a) you are its author and owner and/or are able to grant us the Agreed Use Rights hereunder; and (b) that it complies with the Content Policy.

Your User Material is treated as non-confidential and made freely available for use on our Site and may be further linked to, copied or used by anyone, including by us for promotional, advertising and other purposes, on an irrevocable and perpetual basis to the fullest extent permitted by law worldwide online or in other media (the "Agreed Use"). You grant all rights, consents and permissions necessary to enable this Agreed Use without restriction or infringement, including to modify and adapt your User Materials, and without approval or consent of or payment or credit to you or any other person.
 

If your User Materials endorse or criticise products or services, whether or not in specific ratings or reviews on our Site, then in addition to complying with the above and giving an honest, accurate and independent good faith opinion about your actual experience with the product or service, you must also make it very clear in your User Materials whether: (a) you have or have had any form of relationship with any supplier or other person and/or have received or been promised any form of reward or incentive, such as money, discounts, free products or services or other gifts, even if unsolicited, in connection with your User Material; or (b) you are employed by or work for us or our affiliates or any of our business partners.

Our Site will not be available at all times. We may suspend or withdraw it temporarily or permanently at any time in our sole discretion, including for maintenance and other technical reasons. We may give you advance notice but are under no obligation to do so.

We use reasonable care in compiling and presenting the content of the Site, but like all software-based services, it cannot be promised to be free of errors or bugs. However, we will use reasonable care and skill to resolve any problems as soon as we become aware of them.
 

Notwithstanding anything to the contrary in these Terms and Conditions, we warrant that all Products supplied by us are of satisfactory quality, reasonably fit for their intended purpose and free from defects in workmanship or materials for a period as specified on the Site. This warranty does not affect your statutory rights as a consumer.

This guarantee is valid only with proof of purchase from UNIQLO and does not apply to defects in the Products resulting from normal wear and tear, deliberate damage, accidents, negligence by you or a third party, use other than in accordance with our instructions, or any modification or repair carried out without our approval.

Legal rights under applicable mandatory national legislation relating to the sale of consumer goods are not affected by this warranty.
 

We will not be liable to you if we are prevented or delayed in performing our obligations under these e Terms by anything you (or anyone acting on your behalf) do or fail to do or by events beyond our reasonable control (see Events Beyond Our Control below).

Notwithstanding anything to the contrary in these Terms, our liability for losses you suffer as a result of or in connection with our breach of these Terms (whether in contract, tort or otherwise) is limited to the purchase price of the product you purchased and any losses that are a foreseeable consequence of our breach of this agreement. Losses are foreseeable if they could have been foreseen by you and us at the time your order was accepted by us.

As this Site is for private non-commercial use only and we sell only to consumers, in no event shall we be liable to you or anyone else in connection with your use of the Site and/or the purchase or delivery of Products through our Site for any business-related losses, damages or costs, such as wasted management time or lost profits, business, revenue, goodwill or anticipated savings, or for loss of or damage to data.

Please note that as a consumer, you have certain rights, including legal rights in relation to defective or incorrectly described products. Nothing in these Terms will affect these legal rights and, in particular, UNIQLO will perform its obligations under these Terms with reasonable care and skill. Notwithstanding anything to the contrary in these Terms, this provision does not include or limit our liability in any way:

• For death or personal injury caused by our negligence;
• Because of fraud or fraudulent misrepresentation; or
• For any matter for which it would be unlawful for us to exclude or attempt to exclude our liability.
   

We shall not be liable to you or anyone else in respect of your use of the Site and/or purchase or delivery of Products through our Site or responsible for any failure or delay in performing any of our obligations under these Terms caused by a third party unrelated to our own performance or actions or other events beyond our control or that of our suppliers, even if we or they have exercised reasonable care ("Event Beyond Our Control").

If an Event Outside Our Control occurs that affects the performance of our obligations under these Terms: (a) we will contact you as soon as reasonably practicable to notify you; and (b) our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control and we will use reasonable endeavours to find a solution.
 

You may cancel your order affected by an Event Outside Our Control which has continued for more than 14 days. To cancel, please contact us by visiting our Contact Us page. If you opt to cancel, we will refund the price you have paid (if any), including any delivery charges.

Registration data and certain other information about you are subject to our Privacy Policy. For more information, please see our Privacy Policy.

We may communicate with you by email or by posting notices on the Site. You may contact us by visiting our Contact Us page. Please be aware that all our emails are conducted in Dutch and English.

If you breach any of these Terms and we do not take action against you, we may still take action against you later or if you breach the same provision on another occasion or if you breach any other provision.

We intend to rely on the written terms in these Terms as the entire agreement between us in relation to a contract for the sale of Products. If you and we agree to other changes, please ensure that you request that these are confirmed in writing. In this way, we can avoid problems regarding what is expected of us or you in relation to your order.

Only you or we have the right to enforce any provision under these Terms and neither you nor we need to ask anyone else to enter into, terminate or modify it.

We may transfer our rights and obligations under these Terms to another organisation and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms. Where possible, we will give you advance notice.

These terms and conditions shall be governed by and construed in accordance with the laws of England, but subject to the mandatory consumer laws of the country in which you reside. You and we agree to submit to the non-exclusive jurisdiction of the Dutch courts. This means that you may bring an action in relation to these Terms in England, but you may also bring an action in your country of residence.

If you have a complaint about a product, our website or anything else, please get in touch with our customer service team by visiting our Contact Us page.

To the extent to the applicable law, we may not be required and/or willing to participate in an alternative consumer dispute resolution by a consumer arbitration body. We constantly strive to solve potential disputes with our customers on our own.

If you are unable to resolve it with us and then wish to take your complaint to another body, you may do so with the Dispute Resolution Board via the European ODR Platform: http://ec.europa.eu/consumers/odr/

We aim to deliver your Products within the timescales specified in the FAQs or, if no delivery date is specified, within 30 days of the shipment confirmation email (unless you and we have agreed otherwise). Unfortunately, we cannot guarantee that these deadlines will not be affected by unforeseen problems with our carrier. Therefore, delivery times should be considered estimates only. If we do not meet the estimated delivery times above and you and we do not agree on an extension, you may cancel your order. To cancel, please contact us via our Contact Us page. If you choose to cancel, we will refund the price you paid (if any), including any delivery charges. The Products will become your responsibility when the Products are delivered to you.

Please note that Products with alteration service may take longer than usual. For these Products, we will inform you of the expected delivery date. 
 

UNIQLO is committed to making our Site content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this Site, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please visit our Contact Us page to let us know or email our team at contactusnl@uniqlo.eu with “Disabled Access” in the subject line, providing a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.

UNIQLO EUROPE LTD. 
103-113 Regent Street, London, W1B 4HL 
UK

E-mail: contactusnl@uniqlo.eu
 Registered in England and Wales - Number 04845064

VAT number - 820605757

© UNIQLO EUROPE LTD. 2024