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RE.UNIQLO STUDIO TERMS AND CONDITIONS 

When ordering our RE.UNIQLO repair and remake services, we will regard that you have agreed to the following terms and conditions. Please make sure to wash the garments before bringing into the store. If not washed, it may not be acceptable to repair. 
 

 
REGARDING THE FINISHED PRODUCT 

• Depending on the type of material. the nature of the damaged area, and the condition of the clothes, the repair with RE.UNIQLO service might not turn out exactly as you imagined. In such cases, we do not offer a refund. 

• If we do not have the same color thread, we will match the thread to the fabric as closely as possible. 

REGARDING PICKUP OF ITEMS 

• We will inform you of the date of collection at the time of service acceptance. 

• Subject to the store capacity, the item may be collected the next day or later. 

• SASHIKO service may take up to 2 weeks, depending on the design request and product conditions. 

• Please pick up your item(s) within 1 month of the agreement of the pickup date during the consultation. If you are unable to collect the item(s) by the due date, it will be recycled under our RE.UNIQLO program. 

• Please bring your physical receipt during your visit for collection. 

REGARDING RETURNS, EXCHANGES AND COMPENSATION 

• We do not accept returns or exchanges for repaired or remade items. 

• If there is any problem with the repaired area after your collection, we will repair the damaged area again free of charge if it falls within 30 days of pickup and presenting your physical receipt. 

• If the damaged area worsens or the item is soiled or spoiled due to circumstances at the repair site and we are unable to restore it to its original condition, we will compensate you by exchanging the item for something of equivalent value sold in the store.