How do coupons affect my refund?

Q. How do coupons affect my refund?

The value of the Coupon will not be refunded when items are returned as the Coupon is non-refundable.

Please note that when returning an item from an order where a coupon has been applied, the value of the coupon will be deducted as a proportion dependent on the value of the item. Please be aware that the coupon will lose its value and cannot be replaced when refunding an item.

Please make sure you check coupon details before purchasing or returning items.

Example:

Purchased items:

            Jacket 60€
            Jumper 30€
T-Shirt 10€

Purchase Value (before coupon discount applied): 100€
Coupon Used: 10€

How is the coupon distributed?

Using the purchase value (before coupon discount applied):

Jacket 60% →6€
Jumper 30% →3€
            T-Shirt 10% →1€

When returning the Jacket (60€)

Refund received: 54€

Refunded amount= 60€ (original product price) - 6€ (coupon discount) = 54€

When returning the sweater (30€)

Refund received: 27€

Refunded amount= 30€ (original product price) - 3€ (coupon discount) = 27€

When returning the T- shirt (10€)

Refund received: 9€

Refunded amount= 10€ (original product price) - 1€ (coupon discount)= 9€

When returning the whole order

Refund received: 90€

Refunded amount= 100€ (returned product price) - 10€ (coupon discount) = 90€

Please note, each return parcel posted is subject to a 2.95€ return shipping fee.

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