My item is faulty, what should I do ?

Q. My item is faulty, what should I do ?

As soon as you discover a fault with your item, please contact our specialist team by using the CHAT SUPPORT service at the bottom of this page.

So we can assist you efficiently, please do provide us with the following:

1. Order number
2. The faulty item code (beginning 2000, located below the barcode on the label)
3. An image of the fault
4. Any other information

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CHAT SUPPORT

CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-5:30pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHATBOT Service will only be available in ENGLISH. Live Chat will be available in Dutch and English.

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Closed: Christmas day and Easter Sunday

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020 808 1489

Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

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Q. My item is faulty, what should I do ?

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