Top FAQs
Manage Your Order
You can check the status of your order or to return products through 'Track My Order' or 'Make a Return'.
Select 'Delivery Support' or 'Product Support' to contact us by email through our contact forms for further support.
TRACK MY ORDER
Tracking will be visible within 24 hours from when your order has left our warehouse. To track your order, Click 'TRACK MY ORDER' and enter your order number found in your confirmation email (check your junk/spam folder just in case).
Make a Return
To make a return, click 'MAKE A RETURN' button and enter your order number and email address. You will then be taken to our returns portal to book your return.
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CHAT SUPPORT
CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-5:30pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHATBOT Service will only be available in ENGLISH. Live Chat will be available in Dutch and English.
Monday-Friday: 10am-5:30pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHATBOT Service will only be available in ENGLISH. Live Chat will be available in Dutch and English.